Summary:
The paper discusses the relationship between empathy and leadership behavior in the context of health services management. It highlights the importance of emotional intelligence and interpersonal competence in effective leadership. The study examines the impact of empathy on leadership behaviors and outcomes, using a multidimensional empathy scale and the Multifactor Leadership Questionnaire. The findings suggest that empathy is positively correlated with transformational leadership and negatively correlated with laissez-faire leadership. Empathy also shows some correlation with outcome measures such as job satisfaction, organizational commitment, and extra effort. The study suggests that leadership behavior acts as a mediator between empathy and outcome effectiveness. Empathy, trust, compassion, and emotional intelligence were identified as important traits underlying transformational leadership. On the other hand, laissez-faire leadership, characterized by passivity and lack of intervention, showed a negative correlation with empathy. The study also examined the relationship between empathy and outcome measures, revealing a moderate but mixed association. The cognitive aspect of empathy, particularly the tendency to understand others' perspectives, was more strongly related to leadership effectiveness measures than affective outcomes. Extra effort was found to be the outcome most closely linked to empathy, while organizational commitment showed the weakest association.
Onderzoek-Skinner-en-Spurgeon-naar-empathie-en-leiderschap-2005.pdf110.9KB