Preparation and conclusion of a conversation are important components of every discussion to facilitate an informed discussion and achieve concrete results.
Foundations for Preparation of a Conversation
Legal options, facts, reference examples, and necessary information for informed discussions and evidence of behaviors.
Avoiding aimless conversations, clarifying and agreeing on specific goals.
Summarizing the achieved results and making clear agreements for further steps.
Methods and Recommendations for Professional Conversations
Avoidance of harsh criticism and devaluations despite valid arguments
Promotion of openness and constructive solutions, and prevention of reinforcement of resistance
Utilization of the Values and Development Grid to address problematic behaviors
Effective tool for difficult conversations that reveals directions for development.
Making resources available and preventing blocking and defensive behaviors
Promoting a constructive conversation atmosphere with a focus on solutions and future-oriented agreements.
Source of content: Schwierige Mitarbeitergespräche führen | perso-net. (o. D.). https://www.perso-net.de/rkw/Schwierige_Mitarbeitergespräche_führen.