Quellen

A quote by Blaise Pascal. (o. J.). Abgerufen 12. Mai 2021, von https://www.goodreads.com/quotes/71146-we-are-usually-convinced-more-easily-by-reasons-we-have

A quote by Dean Rusk. (o. J.). BrainyQuote. Abgerufen 30. Juni 2021, von https://www.brainyquote.com/quotes/dean_rusk_400011

A quote by Epictetus. (o. J.). Abgerufen 30. April 2021, von https://www.goodreads.com/quotes/738640-we-have-two-ears-and-one-mouth-so-that-we

A quote by Naguib Mahfouz. (o. J.). BrainyQuote. Abgerufen 5. Juli 2021, von https://www.brainyquote.com/quotes/naguib_mahfouz_377123

Agarwal, R., Sands, D. Z., & Schneider, J. D. (2010). Quantifying the economic impact of communication inefficiencies in U.S. hospitals. Journal of Healthcare Management / American College of Healthcare Executives, 55(4), 265–281; discussion 281-282.

Altman, D. (2019, Februar 5). 20 Psychological Communication Hacks That You’ll Wish You’d Known Sooner. WorldWideInterweb. https://worldwideinterweb.com/psychological-conversation-communication-hacks/

Bernat, B. (2017a, November). How to connect with depressed friends. https://www.ted.com/talks/bill_bernat_how_to_connect_with_depressed_friends

Bernat, B. (2017b, Dezember 15). How you can connect to friends who are depressed. Ideas.Ted.Com. https://ideas.ted.com/heres-how-you-can-connect-to-friends-who-are-depressed/

Brooks, A. W., & Gino, F. (2015). Asking Advice Makes a Good Impression. Scientific American Mind, 26(2), 26–27. https://doi.org/10.1038/scientificamericanmind0315-26

Brooks, A. W., Gino, F., & Schweitzer, M. E. (2015). Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence. Management Science, 61(6), 1421–1435. https://doi.org/10.1287/mnsc.2014.2054

Bungay Stanier, M. (2020a). The Advice Trap: Be Humble, Stay Curious & Change the Way You Lead Forever. Page Two Books, Inc.

Bungay Stanier, M. (2020b, März 13). How to tame your Advice Monster | Michael Bungay Stanier. TEDxUniversityofNevada. https://www.youtube.com/watch?v=Kl0rmx7aa0w

Clarke, M. (2016, Februar 3). Study: Poor Communication Leads to Malpractice, Death. Patient Safety & Quality Healthcare. https://www.psqh.com/news/study-poor-communication-leads-to-malpractice-death/

Dunn, J. (2020, Oktober 19). Become a Better Listener. Your Family Will Thank You. The New York Times. https://www.nytimes.com/2020/10/19/parenting/active-listening-communication-advice.html

Eldemire, A. (2019, Juli 10). 44 Empathy Statements That Will Make You a Great Listener. Psychology Today. https://www.psychologytoday.com/intl/blog/couples-thrive/201907/44-empathy-statements-will-make-you-great-listener

Eskreis-Winkler, L., Fishbach, A., & Duckworth, A. L. (2018). Dear Abby: Should I Give Advice or Receive It? Psychological Science, 29(11), 1797–1806. https://doi.org/10.1177/0956797618795472

Faber, A., & Mazlish, E. (2013). How to talk so kids will listen and listen so kids will talk. Piccadilly.

Faber, J., & King, J. (2017). How to talk so little kids will listen: a survival guide to life with children ages 2-7.

Feng, B., & Magen, E. (2016). Relationship closeness predicts unsolicited advice giving in supportive interactions. Journal of Social and Personal Relationships, 33(6), 751–767. https://doi.org/10.1177/0265407515592262

Fields, J. (2020, März 26). The Art and Science of Listening | Kate Murphy (Nr. 593). https://podcasts.apple.com/us/podcast/good-life-project/id647826736?i=1000469553007

Gino, F. (2008). Do we listen to advice just because we paid for it? The impact of advice cost on its use. Organizational Behavior and Human Decision Processes, 107(2), 234–245. https://doi.org/10.1016/j.obhdp.2008.03.001

Gino, F. (2018, Dezember 1). Business Keynote Speaker Francesca Gino: How Rebel Talent Embraces Conflict. The Lavin Agency Speakers Bureau. https://www.youtube.com/watch?v=MYy1pLDDRYs

Goldfarb, A. (2019, Oktober 21). How to Give People Advice They’ll Be Delighted to Take. The New York Times. https://www.nytimes.com/2019/10/21/smarter-living/how-to-give-better-advice.html

Grant, A. (2020, April 3). We Get, and Give, Lots of Bad Advice. Here’s How to Stop. The New York Times. https://www.nytimes.com/2020/04/02/smarter-living/how-to-give-better-advice.html

Headlee, C. (2015, Mai). 10 ways to have a better conversation. TedxCreativeCoast. https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation

Headlee, C. (2017a). We need to talk: how to have conversations that matter. Harper Wave, An Imprint of HarperCollinsPublishers.

Headlee, C. (2017b, September 21). Why we should all stop saying “I know exactly how you feel”. Ideas.Ted.Com. https://ideas.ted.com/why-we-should-all-stop-saying-i-know-exactly-how-you-feel/

Huang, K., Yeomans, M., Brooks, A. W., Minson, J., & Gino, F. (2017). It doesn’t hurt to ask: Question-asking increases liking. Journal of Personality and Social Psychology, 113(3), 430–452. https://doi.org/10.1037/pspi0000097

Jecker, J., & Landy, D. (1969). Liking a Person as a Function of Doing Him a Favour. Human Relations, 22(4), 371–378. https://doi.org/10.1177/001872676902200407

Moberly, M. (2011, Juni). $37 Billion: Cost of “Employee Misunderstanding” To Businesses | Business Valuation Resources. Business Valuation Resources. https://www.bvresources.com/blogs/intellectual-property-news/2011/06/01/37-billion-cost-of-employee-misunderstanding-to-businesses

Murphy, K. (2020a). You’re not listening: what you’re missing and why it matters (First edition). Celadon Books.

Murphy, K. (2020b, Januar 9). Opinion | Talk Less. Listen More. Here’s How. The New York Times. https://www.nytimes.com/2020/01/09/opinion/listening-tips.html

Niiya, Y. (2016). Does a Favor Request Increase Liking Toward the Requester? The Journal of Social Psychology, 156(2), 211–221. https://doi.org/10.1080/00224545.2015.1095706

Padgett, C. M. (2020a, Juli 10). A Conversation with Alison Wood Brooks (Nr. 03, Part One). https://www.spreaker.com/user/forbesbooks_radio/episode-03-part-one-a-conversation-with-

Padgett, C. M. (2020b, Juli 16). A Conversation with Alison Wood Brooks (Nr. 03, Part Two). https://www.spreaker.com/user/forbesbooks_radio/episode-03-part-two-a-conversation-with-

Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: tools for talking when stakes are high (2nd ed). McGraw-Hill.

Plante, T. (2014, Juli 15). Giving People Advice Rarely Works, This Does. Psychology Today. http://www.psychologytoday.com/blog/do-the-right-thing/201407/giving-people-advice-rarely-works-does

Rane, Z. (2019, März 15). The Psychological Reasons You Shouldn’t Give Advice to Anyone. Medium. https://medium.com/psychobabbling/the-psychological-reasons-you-shouldnt-give-advice-to-anyone-3529936330c4

ReachingSelf. (2018, Oktober 7). Why You Should Stop Giving Advice (And What to Do Instead). ReachingSelf. https://reachingself.com/why-you-should-stop-giving-advice-what-to-do-instead-surprising-reason-why-you-should-give-advice/

Schaerer, M., Tost, L. P., Huang, L., Gino, F., & Larrick, R. (2018). Advice Giving: A Subtle Pathway to Power. Personality and Social Psychology Bulletin, 44(5), 746–761. https://doi.org/10.1177/0146167217746341

Shellenbarger, S. (2016, August 16). Why You Should Never Tell Someone to Relax. Wall Street Journal. https://www.wsj.com/articles/why-you-should-never-tell-someone-to-relax-1471370408

Steslow, R. (2021, März 3). ‎Celeste Headlee on Having Better Conversations (Season 2). https://podcasts.apple.com/de/podcast/celeste-headlee-on-having-better-conversations/id1514968525?i=1000511426014

The Make School. (2018, April 12). Negotiation - William Ury on how to get what you want in business and life (Nr. 19). https://podcasts.apple.com/us/podcast/negotiation-william-ury-on-how-to-get-what-you-want/id1090239384?i=1000408804760

Towers Watson. (2010). Capitalizing on Effective Communication: Communication ROI Study Report. http://sandiego.iabc.com/wp-content/uploads/2009/08/TW-Comm-ROI-_IABC-SD-Presentation-Slides_0915101.pdf

Twinil. (2019, November 15). "‘There is a difference between listening and waiting for your turn to speak.’ -Simon Sinek" — John P. Weiss [Tweet]. @twinil. https://twitter.com/twinil/status/1195439219113488384

Ury, W. (2007). The Power of a Positive No: How to Say No and Still Get to Yes. Random House Publishing Group.

Van Edwards, V. (2017a). Captivate: the science of succeeding with people. Portfolio/Penguin.

Van Edwards, V. (2017b, April 21). Asking for Advice: Why It Can Actually Bring You Closer to Others. Science of People. https://www.scienceofpeople.com/asking-advice/

Weiss, J. P. (2020, Oktober 23). Do You Make This Mistake In Conversations? Medium. https://medium.com/personal-growth/do-you-make-this-mistake-in-conversations-cd761cd32651

Yaniv, I. (2004). Receiving other people’s advice: Influence and benefit. Organizational Behavior and Human Decision Processes, 93(1), 1–13. https://doi.org/10.1016/j.obhdp.2003.08.002

Yeomans, M., Brooks, A. W., Huang, K., Minson, J., & Gino, F. (2019). It helps to ask: The cumulative benefits of asking follow-up questions. Journal of Personality and Social Psychology, 117(6), 1139–1144. https://doi.org/10.1037/pspi0000220

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This Is What Your Unsolicited Advice Sounds Like by Natalya Lobanova. (2020, August 25). The New Yorker. https://www.newyorker.com/humor/daily-shouts/this-is-what-your-unsolicited-advice-sounds-like

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